Terms and Conditions

Last updated: 6 July 2026

These Terms & Conditions explain how we work together when you use this website or engage The Saynt to design and build a website or provide related services. We have written them in plain English so they are easy to understand.

1. Acceptance of terms

By using this website or engaging our services, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so. If you do not agree with these terms, please do not use the site or our services.

2. Website use

You are welcome to browse and use this website for lawful purposes. You agree not to:

  • Use the site in any way that breaks the law
  • Attempt to disrupt, damage or gain unauthorised access to the site
  • Copy or reuse our content without permission

3. Intellectual property

Everything we create, including our branding, design concepts, templates, graphics, layouts and source files, remains the property of The Saynt until agreed otherwise in writing.

Once your project is complete and paid for in full, you own the final website and its content as delivered to you. We may retain our underlying tools, techniques and non-client-specific components for use on other projects, and we may feature the finished work in our own portfolio unless you ask us not to.

Some websites use premium plugins, software licences or stock assets supplied by third parties. These remain subject to their own licences, are not owned by us, and any ongoing licence fees are the client’s responsibility unless we agree otherwise.

4. Quotes and proposals

Quotes and proposals are valid for a reasonable period, which we will usually state at the time. A project begins once you have accepted the quote and any required deposit has been received.

5. Payments

  • We invoice for our work as set out in your quote or proposal.
  • A deposit is usually required before work begins, to secure your start date.
  • Once we have started work on your project, deposits are non-refundable.
  • The remaining balance is due as agreed, typically before the website goes live or the files are handed over.
  • If an invoice is not paid by its due date, we may pause work until payment is received.

6. Project timelines

We always aim to meet the timeline we agree with you. Timelines depend on things we share responsibility for, including how quickly you provide feedback, supply content and give approvals. Delays in these areas may move the completion date.

If you pause a project, or we do not hear from you for an extended period, we may reschedule it around our other commitments. Any work completed and costs incurred up to that point remain payable, and the project resumes once you are ready and any outstanding balance is up to date.

7. Your responsibilities

To keep your project on track, we will ask you to provide, in good time:

  • Logos and brand assets
  • Written content and copy
  • Images and other media
  • Timely feedback and approvals
  • Any access credentials we need, such as hosting or domain details

You are responsible for making sure the content and materials you provide are accurate and that you have the right to use them.

8. Revisions

Each package includes a reasonable number of revisions so we can get the design right together. Additional revisions, or changes to the agreed scope, may be quoted and charged separately.

9. Third-party services

Your website may rely on third-party services such as hosting, domains, plugins, email providers and other external software. These are provided by others and are subject to their own terms. While we choose reliable providers, we cannot control or guarantee third-party services and are not responsible for issues that arise from them.

10. Warranties

We provide our services with reasonable skill and care. We do not guarantee specific results such as search rankings, traffic or business outcomes, as these depend on many factors outside our control.

For 30 days after your website goes live, we will fix any bugs or faults in the work we delivered at no charge. This does not cover new features, content changes, or issues caused by third-party services or edits made by others.

11. Limitation of liability

To the extent permitted by law, The Saynt is not liable for any indirect, incidental or consequential loss arising from our services or your use of a website we build. Nothing in these terms limits any rights you have that cannot be excluded by law.

12. Termination

Either of us may end a project if the other seriously breaches these terms and does not put it right within a reasonable time. If a project ends early, you agree to pay for the work completed up to that point.

13. Ongoing care plans

Where you take up an ongoing website care or maintenance plan, the specific services, response times and fees will be set out separately. Care plans are billed on a recurring basis and can be cancelled with reasonable notice as described in your plan.

Ongoing support and maintenance are only provided where you have a current Care Plan in place. Without one, any support or updates you request will be quoted separately.

14. Website availability

We want your website to be available at all times, but we cannot guarantee uninterrupted access. Availability depends on hosting, third-party services and maintenance, and occasional downtime may occur.

15. Governing law

These terms are governed by the laws of [your State or Territory], Australia, and any disputes will be handled by the courts of that location.

16. Force majeure

Neither of us is responsible for delays or failures caused by events beyond our reasonable control, such as outages, hosting or other third-party failures, illness, or other unforeseen circumstances. If this happens, we will let you know and agree a sensible way forward.

17. Contact

If you have any questions about these terms, please email us at jericho@thesaynt.com or use our contact page.